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Troubleshooting: Posts & Media

Hit a snag with posting or media? Here are the most common causes and what they mean.

A post came back Rejected

“Rejected” means Google blocked the post under its content rules - different from “Failed”, which is a technical or delivery error. For the specific reasons and how to fix them, see Why Google Rejects Your Posts.

You can’t post to a chain location

Google restricts posting to locations that are franchises or chains of 10 or more. This is a Google-side limitation, not a LocalOptics one, and it applies no matter how you publish.

My video didn't appear in the post

That is expected. When you add a video to a post, it is uploaded to the location's media rather than published inside the post itself. The post shows images.

Removing a location and your images

Removing a location does not delete images already published to Google - those stay on the listing. It only cancels scheduled images that haven’t published yet.

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